Influences of millennial consumers’ perceived value and attitude on usage intention towards spa

Abstract

This survey research examines the influences of millennial consumers' perceived value and attitude on usage intentions towards spa. An online questionnaire was developed to collect data from 207 male and female respondents, aged between 27 and 39 years, living in Thailand, with prior experience of at least one spa within the last six months. The research findings indicated that, in terms of perceived value, the most dominant dimension among the respondents is social value, followed by functional value, value for money, and emotional value, respectively. In addition, the perceived value and attitude of millennial consumers have a statistically significant influence on spa usage intention.